What to expect when you make an enquiry
We’re here to make the process as simple and helpful as possible - whether you’re after a standard product, custom-built tensile PVC fabric structure, linings, glamping tents or any of our accessories.
Standard Enquiries
Once you submit your enquiry, our team will be in touch within 24 hours—either by email or phone, depending on your preferred contact method and the information provided.
- For standard products, we may email you an estimated price or a formal quote based on the details you've supplied.
- In some cases, we’ll give you a quick call to better understand your needs and help ensure you get the best solution for your project.
Custom Enquiries
If you’re enquiring about a custom marquee or tensile PVC fabric structure, you can expect a phone call within 24 hours to go over your specific requirements. Our expert sales team will work with you to develop a comprehensive design, manufacturing and installation methodology for a tailored solution that fits your exact needs.
Ready to order? Here’s what happens next:
- Quote Approval & Deposit
Once you’ve approved your quote, a 30% deposit is required to confirm your order and book it into production. - Production & Scheduling
We’ll provide you with a despatch date once your order is scheduled. - Final Payment
Before delivery, our accounts team will issue a final invoice. Full payment is required before we can dispatch your order.
Shipping and tracking
As soon as your product is booked with our freight partner, we’ll send you a tracking number so you can follow its journey to your site.
